Week 12 - Process Redesign + Implementation

Source / Reference:
1. Best practices in process redesign
http://is.tm.tue.nl/staff/hreijers/H.A.%20Reijers%20Bestanden/BPRpractices.pdf
2. An implementation guide for Process Redesign
http://www.cgg.gov.in/publicationdownloads/CGG%20Process%20Redesign.pdf

Subject:
What are the major issues of implementation for BPR

Response:
As there are so many blogs have mentioned about how BPR can be implemented and what benefits can be brought to organizations, there are some issues may be ignored. Therefore, I would like to discuss about it. BPR implementation involves change of organization structures. Therefore, human Resources problems are the key issues of implementation and these are listed as followed.

• Fear and anxiety

Nature of job and path of career may change after the implementation. Their position may be eliminated so they will lose their jobs.

• Employees are resistance to change

They are get used to work in a traditional way. Changes required them to learn the new way or work again which is time-consuming.

• Difficulty of continue normal duty while undergoing change.

During the implementation, the complexity of their job may increase because procedures of their job may be different from precious one. Therefore, it will increase the error of their work.

• Erosion of human capital

Employee will think that their special skill and knowledge which are valuable for them is eroding due to the implementation of BPR.

There are also other factors affect the success of implementation:

• Top management support

It is important for the project because all resources are got from them.

• Level of risk

There may be some risks that cause the delay or fail of project.

• User acceptance

The requirements may be out of user’s expectation. If the user does not accept, the project is fail.

• Management of process

Applying incentives can encourage project members to work more.